Learn about Idle accounts, and how to prevent them.
Idle accounts are accounts that do not have a next reminder action. (This could be they are at the end of their workflow, or assigned to a workflow with no actions) This means the account is no longer receiving any follow up through CreditorWatch Collect.
NB: Accounts will remain in Idle even if new invoices are being issued.
Tips for preventing an account becoming Idle
Set your Workflows to automatically escalate.
Make sure your workflows give the debtors enough opportunities to make payment.
End your workflow with a call (Your Receivables Specialist can advise next steps).
Follow up on email replies and invoice queries quickly and efficiently.
Pause any accounts in the app that are working through disputes.
Keep contact details up to date.