If a payment default has been registered against your business and you believe it is incorrect, you can raise a dispute.
A dispute will only be reviewed by CreditorWatch if it was raised with the listing entity before the payment default was registered.
Step 1: Contact the Creditor
If the default relates to a credit facility you have or applied for, contact the creditor directly.
You may ask them to review the listing.
If the creditor accepts the dispute, they can request that your business credit profile be updated.
Step 2: Contact CreditorWatch
CreditorWatch can only investigate if the debt was already in dispute prior to the registration of the payment default.
Acceptable dispute reasons
Incorrect pricing or quantity of goods/services
Discrepancies between the invoice and the purchase order or contract
Late or missing deliveries
Quality concerns with goods or services
Unauthorised charges or additional fees
Disagreements over payment terms
Other similar issues
How to Submit a Payment Default Dispute
1. Submit your dispute
Complete the payment default dispute form here.
Have your supporting documents ready. We will request these via email once we begin reviewing your case.
Provide correspondence sent to the creditor before the default was registered. This must clearly outline the reason for your dispute.
Supporting documents must be directly relevant. Key details should be highlighted or referenced (page numbers, sections, or clauses).
Large volumes of unreferenced documents may not be reviewed. Missing or unclear references may delay the process.
2. CreditorWatch review
Once your form is received, we will confirm in writing.
Our Customer Resolutions team will review your case within 30 days.
If additional time is required, we will notify you and request an extension.
3. Contacting the creditor
If needed, CreditorWatch will contact the creditor to verify the listing.
We will review the creditor’s response and amend your business credit profile if necessary.
If the listing is valid, it will remain unchanged.
4. Final outcome
Once the review is complete, we will provide you with a written outcome.
If the dispute cannot be validated, we will explain why a correction was not made.
All dispute outcomes determined by CreditorWatch are final and not subject to further review.