Debtor Management also lets you formally notify debtors of a payment default using compliant, pre-filled notification letters.
How It Works
From the Debtor Management dashboard, you can view overdue debtors and invoices, along with the associated risk for each debtor.
Use this view to review eligible invoices and register a payment default.
Payment defaults can only be registered against businesses, not individuals.
Registering a payment default
When a CreditorWatch member connects their accounting platform to Debtor Management, overdue invoices that meet eligibility criteria are automatically identified.
Before you start
Invoices are eligible for a payment default when they meet all of the following requirements:
The invoice amount is $100 or more
The invoice is at least 45 days overdue
The invoice is not in dispute
The due date is within the last four years
Steps to register a payment default
Go to the Debtor Management dashboard.
Review the list of overdue invoices flagged as eligible.
Select the debtor you want to lodge against.
Select Options > Register payment default.
Choose the invoice(s) to include:
A single invoice, or
Multiple invoices when registering based on a statement
Review the auto‑populated details, including:
Invoice number
Amount
Due date
Required supporting evidence (for example, demand letters or reminders)
Confirm the eligibility and dispute status using the on‑screen prompts and tooltips.
Click Register Default.
Review the details and ABN, then click Confirm.
Payment defaults are registered per invoice and remain on the debtor’s credit file for five years, unless removed by the listing entity.
Payment default notification letters
After registering a payment default, you can download a ready‑made, CreditorWatch‑authored payment default notification letter.
These letters help you notify debtors in professional, compliant terms and explain the potential credit impact and steps to resolve the default.
When to use notification letters
You can use payment default notification letters:
Immediately after registering a payment default, to formally notify the debtor
When viewing a debtor or invoice with an active payment default, to prompt payment or settlement
In any scenario where a compliant, best‑practice notification letter is required
How the letters work
When a payment default is approved and you view the debtor or invoice, the pre‑populated letter appears in the right‑hand panel.
The letter automatically includes:
Debtor details
Invoice details
Payment default amount
A clear explanation of the payment default and its credit impact
A call to action for the debtor to pay or resolve the debt so the payment default can be marked as settled
You can generate and download the letter from Debtor Management and send it using your preferred email software.
Watch the guided demo with our product team to learn how to utilise this important tool
Need Additional Help?
If you need assistance registering payment defaults or have questions about overdue invoices, contact our Customer Support Team here.