Collect is CreditorWatch’s accounts receivable (AR) workflow and payments platform that helps businesses get paid faster, reduce manual collections work, and improve cash flow. It automates invoice reminders, simplifies customer communication, provides payment options directly within reminders, and gives finance teams visibility over overdue accounts.
Collect integrates seamlessly with Xero, MYOB, Dynamics 365, MYOB Acumatica and other accounting platforms to sync invoices, customers, and payments in real-time.
What Does Collect Do?
1. Automates AR Workflows
Sends automated email & SMS reminders based on customer behaviour
Centralises all follow-up activity on a single dashboard
Assigns collection tasks and tracks user activity
2. Accelerates Cash Flow
“Pay Now” button embedded in all reminders
Accepts credit card, bank transfer, direct debit (via Stripe/Worldpay)
Customers can pay instantly through a secure, branded portal
3. Improves Customer Experience
Clear, professional communications
Self-service portal showing outstanding invoices, payment history, and options
Flexible payment plans
4. Provides Risk & Behavioural Insights (expanding in 2025)
CreditorWatch credit risk scores used to prioritise high-risk customers
Call outcome tracking to understand debtor behaviour
Insights dashboards to monitor collection performance
How Collect Works
Step 1 — Connect Your Accounting System
Customer links Account Platform or ERP.
Collect syncs all invoices, customers, and payment status automatically (real-time or near real-time).
Step 2 — Set Up Workflows & Communications
The customer chooses reminder schedules, tone of voice, and escalation rules.
Support should emphasise: “Once it’s set up, it runs itself.”
Step 3 — Enable Payments
Customer connects to Stripe or Worldpay during onboarding.
This enables instant “Pay Now” in all reminders.
Step 4 — Start Automating Collections
Collect sends reminders, chases overdue invoices, and logs all communication.
Users can jump into the dashboard to call customers, record outcomes, or escalate to another team member.
Step 5 — Track Activity & Insights
Customers see:
Who has paid
Who has promised to pay
Who is at risk
Which channels (SMS/email/calls) work best
Who Uses Collect?
Ideal for mid-market and Key Account businesses (20–750 employees) with moderate to high invoice volume.
Top industries:
Wholesale / Distribution
Construction & Trades
Manufacturing
B2B Services
Transport & Logistics
Utilities
How Support Should Position Collect
It reduces manual chasing and gives AR teams their time back.
It helps customers get paid faster using automation + payments.
It keeps customer relationships intact with professional, friendly communication.
It is powered by CreditorWatch’s data, giving businesses visibility on debtor risk.
Key Customer Questions & Simple Responses
“Does Collect replace my accounting system?”
No. It works with your accounting system and syncs everything automatically.
“Do I have to use the Pay Now button?”
Yes—payments are part of Collect’s core value and embedded in all workflows.
“Can I customise reminder messages?”
Yes—tone, timing, branding, and escalation all configurable.
“How soon will I see value?”
Most customers see decreased overdue invoices within 30 days.