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Action Intelligence is only available for monitored entities. If an entity is not being monitored, you will not see Action Intelligence recommendations. You can still use AI to summarise a credit report for unmonitored entities.
Why use Action Intelligence?
Risk alerts notify you when there has been a significant change to an entity's risk profile, such as:
A score change
A court action
A payment default
Other adverse events
Action Intelligence adds context to these alerts by analysing the event alongside the entity's broader credit history.
This can help you:
Prioritise high-risk alerts that may require immediate attention
Investigate the reasons behind a risk change
Support credit limit reviews
Assist with new credit approval decisions
Review changes in payment behaviour and emerging risks
Action Intelligence is designed to support decision-making. Your organisation remains responsible for determining how to respond to a risk alert.
Recommendation types
Action Intelligence assigns one of four recommendation categories to a risk alert:
Act Immediately
High-priority alerts that may require urgent review or action.
Secure Your Position
Alerts that indicate increased risk and may warrant protective measures.
Seek Further Clarity
Alerts that may require further investigation, monitoring, or verification.
Business as Usual
Routine changes that are unlikely to have a significant impact on the entity's risk profile.
Where to find Action Intelligence
Alerts page
The Alerts page includes several Action Intelligence features:
Recommendation summary tiles showing activity over the previous 90 days
Recommendation labels on individual alerts
Detailed AI-generated explanations for each recommendation
Filtering by recommendation type
Recommendation data included in CSV exports
Dashboard
The Dashboard displays recommendation summary tiles to help you quickly identify and prioritise higher-risk alerts.
Credit reports
For monitored entities, Action Intelligence recommendations are displayed within the credit report.
You can:
View the current recommendation alongside key risk indicators
Review the AI-generated explanation behind the recommendation
Access contextual information supporting the recommendation
If an entity is not monitored, you can add it to your monitoring list before viewing Action Intelligence recommendations.
Risk alert emails
Action Intelligence recommendations are included in risk alert emails.
Risk alert emails may include:
Recommendation labels for individual alerts
A summary of alerts grouped by recommendation type
Links to filtered views within the CreditorWatch platform
How to use Action Intelligence
Go to the Alerts page.
Review the recommendation summary tiles to understand your current risk landscape.
Click a recommendation category to filter alerts.
Select an alert and open the recommendation details.
Review the AI-generated explanation and supporting information.
Open the credit report if further investigation is required.
Take any appropriate action based on your internal credit policies.
How to provide feedback
You can help improve Action Intelligence by providing feedback on recommendations.
Open a recommendation.
Click the thumbs up or thumbs down icon.
Add comments about the recommendation if required.
Frequently Asked Questions
We are continuously improving the quality, accuracy, and coverage of recommendations based on customer feedback, real-world usage, and ongoing enhancements to our AI models. As the feature evolves, you may notice recommendations becoming more relevant and comprehensive over time.
We regularly review feedback and release enhancements to improve recommendation quality and support additional business scenarios.
Important: Insights and recommendations are generated using AI and do not constitute legal, regulatory, compliance, financial, accounting, credit, lending or other professional advice. Action Intelligence is intended to assist human judgement and decision-making only, and not a substitute for independent advice. You remain solely responsible all decisions, actions and omissions based upon or informed by generated outputs. No guarantee is given as to their accuracy or reliability. Always independently verify information before making business decisions.